plastfreeocean.com is operated in Denmark by: Plastfree Ocean, CVR number 41195029, Langebrogade 25, 1411Copenhagen KYou can contact plastfreeocean.com by email. phone: + 45 61409882 or email: costumerservice@plastfreeocean.com.These terms of sale and delivery apply to purchases of goods at plastfreeocean.com .com for delivery in Denmark, except Greenland and the Faroe Islands and the rest of EuropeReceipt for order receipt and order confirmationOnce you have ordered an item with us, you will receive a receipt per email for our receipt of your order. However, a binding legal purchase agreement is only entered into once you have received an order confirmation / sales receipt from us. Exhibiting merchandise at the online store is not an offer, but an invitation to make an offer. Plastfreeocean.com therefore has the option to cancel your order due to printing errors, technical issues, delivery failure, fair-use clause and similar situations.Ordering and paymentplasticfreeocean.com is open 24 hours a day and you can therefore almost always shop. However, it may happen that we close the store due to maintenance. You can only make purchases when the store is open and accessible.To shop at plastfreeocean.com you must be 18 years of age and hold a valid debit card, which we accept. However, if you are not yet 18 years of age, you can still purchase goods if you haveobtained your guardian’s acceptance and / or otherwise have the legal right to make the purchase.You choose the items you want to buy and put them in the “shopping cart”. You can, right up to the time of ordering, correct the contents of the shopping cart, and you can continuously check the contents as well as the price of the goods.Any extra payments for eg freight will be calculated first, immediately before you are ready to pay.When you are ready to order, click on “To checkout”, where you enter your name, address, email, telephone number, form of payment and choose the form of delivery.You can change the contents of the shopping cart until you confirm your purchase by pressing the “Go to secure payment” button. After that, your order goes to plasticfreeocean.com and can no longer be changed.You are required to provide a correct address for the delivery of the goods. If the address you provided cannot be verified, plastfreeocean.com reserves the right to withhold delivery and cancel the order.We do not charge a card fee and the amount is only charged to your card when the item is shipped. The minimum amount for a purchase of DKK 99.00./EUR 14.00We accept the following payment methods: Visa, Mastercard, Dankort, Maestro and MobilePay.Return – ShipmondoFollow the steps below to return items from your order.Step 1: Complete the return form and carefully wrap the products. The products must be returned to their original condition and must not have been used or washed. All brands must sit on the goods.Step 2: Attach the completed return form to the package, along with the items you return.
Step 3: The return label must be pasted on the outside of the package. Remove the original package label or make sure the barcode on it is completely covered by the return label. NOTE! If you return goods that are classified as flammable goods, the symbol for flammable goods must be visible on the outside of the return package. Recycle our packaging or print the symbol here. NOTE! If you do not use the postage return label included in the package, the responsibility for the products will pass to you until they are received in our warehouse.Step 4: Deliver the package in the relevant package store, depending on the return label applied. NOTE! Remember to ask for a receipt when you hand in the package in the package store. The receipt serves as proof that the package has been returned.Complaint – If there is something wrong with the itemYour purchase covered by the Purchase Act, including the deficiency rules. This means that youcan either get a defective item repaired, replaced, refunded or discounted, depending on the specific situation. You have cf. the law 24 months. warranty.Of course, it is a requirement that the complaint is justified and that the defect did not arise as a result of an improper use of the product or other injurious behavior.You must contact us within “reasonable time”You must advertise within a “reasonable time” after you discover the defect in the item. We recommend that you advertise as soon as possible and within 2 months of the error being detected.You can advertise by contacting us by mail to costumerservice@plastfreeocean.com or by phone at + 45 61409882.In order for us to assess your complaint, we ask you to:1. Send us a brief description of how the damage or defect occurred. Please note that you should contact our customer service as soon as you discover the defect.2. To document the defect, send along with the description 4-5 images.
From users who provide information about themselves (eg adding a favorite brand or customer profile information)From third-party credit rating agency.The purpose of collecting the information serves different areas:Liabilities. To fulfill our commitment to you as a customer or user of our service – such as purchase, billing, customer service and Minplastfreeocean account.Customer service. To be able to perform customer service via Mitplastfreeocean account, email or phone. Answer questions regarding your order or previous orders, correct errors and guide the customer.Marketing. To show inspiration, product offers / services and personal recommendations via web, email, SMS, direct mail, telephone and through third party marketing.Customer experience. To enhance the customer experience through interaction with Plastfree Ocean, such as personalizing your experience at plastfreeocean.com, developing new features,services and products. This also includes managing, protecting, operating and maintaining our websites, system administration and security, and providing aggregate statistics on site usage, purchase, and understanding of our customers’ preferences.Fraud and risk. To prevent fraud and carry out risk assessment.Legislation. To comply with applicable law.profilingPlastic Free Ocean creates individual customer profiles based on collected data about you across all data sources / categories, e.g. browsing behavior along with your purchases and the information you provided (such as favorite brand and favorite products). We combine and analyze this data for the purpose of improving your experience at plastfreeocean.com and to tailor personal offers and services as well as to define the frequency of communication.Data retention periodWe will store your personal data for the period necessary to fulfill the purposes outlined in these Terms and Conditions, unless a longer retention period is required or permitted by law for legal, tax or regulatory reasons or other lawful business purposes.
Cancellation of ordersplastfreeocean.com may cancel an order if it is not possible to deliver the ordered item. You will be notified if such a situation arises, and any payment or reservation made on a payment method will be returned / canceled.Freightplastfreeocean.com endeavors to deliver the ordered items within 2-5 business days of receipt of your order, unless otherwise agreed in the purchase process. plastfreeocean.com uses various suppliers, including GLS and DAO. Shipping costs depend on the individual order size, method of delivery and supplier. This can vary from FREE to DKK 79./EUR 11.0014 days cancellation rightWhen you shop at plastfreeocean.com you usually have a 14 day cancellation right where you can notify us that you regret the purchase and then return the item to us. The right of cancellation runs from the day you received the item. If the deadline expires on a public holiday,Saturday, Constitutional day, Christmas Eve or New Year’s Eve, the deadline is extended to thefollowing working day.After receipt, you must handle the goods alone in a way that allows you to determine the nature,characteristics and the way in which they operate.On some items there is no right of withdrawal or you may lose your right of withdrawal. The following goods are exempt from the right of cancellation: Sealed items which, for health or hygiene reasons, are not suitable for return when the seal is broken after delivery.In order to claim the right of withdrawal, you must give us an unambiguous statement within 14 days of receipt of the item. If you wish to cancel your purchase, you can use our standard cancellation form enclosed in any package you receive from us. If this form is used, you do not need to inform us of your cancellation in any other way.IMPORTANTWe expect you to ship the goods as soon as possible after you have given notice of cancellation, and you must return them within 14 days of your departure.
Extended returnplastfreeocean.com offers free returns for 14 days.The extended return runs from the day you received the item.If you regret the purchase, the goods must be returned to us using the same freight forwarder who delivered the shipment to you (GLS, DAO, etc.).(Note: Packages cannot be delivered in person at this address)On return, make sure that the goods are properly wrapped. You are responsible for the package/ goods until we receive it. Therefore save receipt from freight forwarder as well as any. track and trace number.If the item has lost value and is because you have used it in a way other than what was needed to determine the nature, properties and functioning of the item, you can only recover a portion ofthe purchase price. The amount you can recover depends on the trade value of the product, andin some cases it may mean that you can only recover any shipping costs. For example, a lack oforiginal packaging may result in impairment, so in order to be able to receive all the money back, it is recommended that the item be returned in original packaging.You have to pay the cost of returning the item yourself when you regret it. However, if you returnwith the enclosed return label, the return is free.If you choose not to use the prepaid return label (and thus bear all the costs associated with shipping) please send the goods to:Plasticfree OceanLangebrogade 251411 Copenhagen K
If you are resident in an EU country other than Denmark, you can complain to the EU Commission’s online complaint portal here – https://emaerket.us9.list-manage.com/track/click?u=adedc83622d14817b81e1a462&id=630659783e&e=b34aaa9ad9Law choice and venuePurchase of goods on plastfreeocean.com is governed by Danish law. Any dispute is settled by the ordinary Danish courts.Access to data as well as changing, updating or removing dataAs a customer you have the right to access your collected data categories (Articles 15, 16 and 17) and you can object to the registration in accordance with the relevant rules of the EU General Data Protection Regulation (GDPR). Upon appropriate inquiry, we will update, change or remove any personal information that we control, subject to regulatory violation.We may refuse requests that are repeated for no reason, require disproportionate technical intervention (for example, developing a new system or substantially changing existing processes) or affecting the personal data of other individuals. All inquiries regarding this should be addressed directly to customer service via email costumerservice@plastfreeocean.comThe data controller for plastfreeocean.com is Plastfree OceanStill didn’t find the right answer? Let’s help you!Send us an email first name Last name Email address order number
How can we help you?By contacting us you agree to our terms.Other contact optionscall us+45 61409882Monday to Friday from 1 p.m. 9am – 4.30pmAccept our terms of sale and deliveryBy registering, you agree to receive emails and text messages from Plastfree Ocean with offers,. Max 2 text messages per month. You can always unsubscribe.Your order is only legally binding once we have confirmed your order by email with an ‘order confirmation and receipt’, cf. our terms of sale and delivery. Plastic Free Ocean has the opportunity to cancel your order due to technical issues, delivery failure, fair use clause and the like.Contact uscustomerservice@plastfreeocean.com+45 61409882Monday to Friday from 1 p.m. 9am – 4:30 pmSafe & worry-free shopping
ES 
EN